Good Faith Estimate (GFE)

You have the right to receive a “Good Faith Estimate” explaining how much your mental health services may cost.

Under federal law, health care providers must give clients who are not using insurance, or who are uninsured, an estimate of the expected charges for services — including psychotherapy. You are entitled to receive a Good Faith Estimate for the total expected cost of any non-emergency mental health services before your first session or at any time you request one.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the charge. Be sure to save a copy or photo of your estimate for your records.

For more information about your rights related to Good Faith Estimates, visit:
www.cms.gov/nosurprises

HIPAA & Privacy Policy

HIPAA Privacy Notice

As a mental health provider, I am committed to protecting your privacy in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and California confidentiality laws. Any health-related information you share with me — online or in session — is kept confidential and used only as permitted by law and ethical standards.

This website may collect limited personal information for communication or scheduling. For full details on how your information may be used or disclosed, please review the Website Privacy Policy below.

Website Privacy Policy

This Privacy Policy describes how Maxwell 'Max' Cadena (“I,” “me,” or “my practice”) collects, uses, and protects information when you visit www.maxwellcadena.com (the “Website”).

Information I Collect

Information You Provide Directly

• Contact Information: When you fill out a contact form, send an email, or call, I may collect your name, email address, phone number, and any information you choose to share.
• Scheduling Requests: If you request an appointment, I may collect scheduling details and information needed to coordinate care.
• Newsletter Subscriptions: If applicable, subscribing may require your email address.

Information Collected Automatically

• Log Data: IP address, browser type, pages visited, and timestamps.
• Cookies: Small files used to enhance your browsing experience. You may manage cookies through your browser settings.
• Analytics: I may use third-party tools (e.g., Google Analytics) to understand Website usage and improve functionality.

How I Use Your Information

I may use collected information to:

• Respond to your inquiries or scheduling requests
• Provide details about therapy services
• Improve Website content and functionality
• Send updates or newsletters (only with your consent)
• Maintain Website security
• Comply with legal or ethical obligations

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Confidentiality in Therapy

‍Everything shared in therapy is confidential, with a few exceptions required by California law: concerns about imminent danger, suspected child or elder abuse, or a court order. I will always discuss these limits with you so you understand your rights and protections.

As a client, you have the right to ask questions, request clarification, decline any service, and be treated with respect, privacy, and cultural sensitivity.

Disclosure of Your Information

I do not share your personal information without your written permission, except in the following situations:

• Service Providers: Website hosting, analytics tools, or scheduling platforms that assist in running the site. If any provider handles Protected Health Information (PHI), a HIPAA-compliant Business Associate Agreement (BAA) will be in place.
• Legal Requirements: Court orders, subpoenas, or mandatory reporting obligations.
• Emergencies: When necessary to protect your safety or the safety of others.
• With Your Consent: With other healthcare providers involved in your care.

Your Rights Under California Law (CCPA)

If you are a California resident, you may have additional rights regarding your personal information, including:

• Right to Know what information is collected and why
• Right to Delete certain personal information
• Right to Opt-Out of Sale: I do not sell your information
• Right to Non-Discrimination for exercising privacy rights

To submit a privacy request, please contact me directly using the information below.

Data Security

I take reasonable administrative, technical, and physical measures to protect your information. However, no method of digital transmission is completely secure, and I cannot guarantee absolute security.

Links to Other Websites

This site may contain links to external sites. I am not responsible for the content or privacy practices of third-party websites.

Children’s Privacy

This Website is not directed toward children under 13. I do not knowingly collect personal information from children online. If you believe your child has submitted personal information through the Website, please contact me.

Changes to This Policy

I may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last Updated” date.

No Psychotherapist–Patient Relationship Created by Website Use

The information on this Website is for informational purposes only and does not establish a therapist–client relationship. A therapeutic relationship begins only after an intake session and completed consent documents.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Maxwell Cadena, LCSW (Lic. #135368)
Los Angeles, CA
Email: maxwellcadenatherapy@gmail.com
Phone: +1 [213] 640 6141

Last Updated: November 2025

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